Datadog is seeking a highly motivated, results oriented Senior Manager, Technical Support to join our high-growth organization and cutting-edge team. We are Datadog's in-house product experts. The Technical Support team enables Datadog's worldwide growth by ensuring that existing customers are happy and successful in their use of the Datadog solutions. The team of Technical Support Engineers are primarily focused on assisting customers with any technical questions and issues via our standard technical support channels. Technical Support is a growing global team centered around constant collaboration, knowledge-sharing, and technical advancement. 

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of managers and individual contributors in our Seoul center, immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What you’ll do:

• Responsible for the growth and performance of the overall Japanese Support center based in Tokyo
• Develop and mentor the team consisting of Managers and Technical Support Engineers through coaching, 1:1’s and skills development
• Work alongside your local Regional Director (and all of Support leadership) on local and global initiatives that will shape the team’s trajectory
• Lead recruiting efforts to find and hire top Support Engineering talent in Japan and oversee and ensure successful onboarding, development, and education of new Support Engineers
• Work closely with the greater Technical Support leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
• Work closely with the local Japan leaders (e.g. Sales, Customer Success and Technical Account Management) to ensure a high quality customer experience for Datadog’s Japanese customers
• Utilize metrics to understand and drive the health of the center

Who you are:

• Previous people manager with past experiencing managing a Technical Support center or teams in Japan
• A critical thinker who is passionate about delivering a world class customer experience and defaults to a client-centric approach
• Have a proven track record of building high performing teams and are passionate about people leadership
• Focused on career development and have experience leveling up high performers
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• Experienced in successful implementation of process and procedure in a scaling company

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Generous and competitive global benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Requisition ID: R8909