Product Solutions Architect - Otel

Boston, Massachusetts, USA; Denver, Colorado, USA; New York, New York, USA; San Francisco, California, USA


As the Product Solutions Architect (PSA) for OpenTelemetry, you will work closely with Datadog customers and OpenTelemetry Product and Engineering teams in helping OpenTelemetry users architect according to best practices, and adopt Datadog at scale. SAs ensure that customer needs have been met and that the solution is fully functioning according to business requirements, governance and compliance goals. SAs are accountable for the outcome of these initiatives, and frequently collaborate with other Datadog resources to drive measurable success.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

  • Act as the SME (Subject Matter Expert) for OpenTelemetry, serving as the main point of contact for addressing technical inquiries from sales, solutions engineering, and escalation teams.
  • Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt Datadog services across the organization
  • Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Sales, Support, Partners and Customers
  • Build world class training material, solutions briefs, blogs, documentation and reference architecture content for the wider Datadog technical teams and end users
  • Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Database product family

Who You Are:

  • 5+ years of experience solving complex problems for customers and a strong knowledge of observability space.
  • You have experience collaborating with open source projects and active engagement within associated communities
  • You have excellent verbal and written communication skills
  • Familiarity with OpenTelemetry and its ecosystem is desirable, but not mandatory 
  • Fluent in the monitoring market domain, competition, technological shifts and customer needs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: (Describe opportunities offered here)

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:
$151,500$222,000 USD

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.