Vice President, Customer Success - EMEA

Dublin, Ireland


Datadog is looking for a highly experienced VP of Customer Success, EMEA,  to be based out of our Dublin office. This person will play a pivotal role in driving customer retention and growth at scale. Reporting directly to the SVP Global Customer Success, this leader will be responsible for leading and scaling the commercial segments of the CS organization in EMEA, overseeing a growing team of 50+ people. Revenue-minded, this person will have a track record of nurturing customer relationships at scale, delivering value for all stakeholders.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   Expectations are 3 days/week in office. We value spending time with our customers meaning that travel is required for this role, up to 25% of the working year. 

What You’ll Do:

  • Ultimately own customer experience, growth, and retention at scale across our EMEA customer base
  • Lead second-line leaders, operating as a thought partner for all facets of team management, deal strategy, and customer escalations. Be a resource to Managers and Individual Contributors alike, stepping in to offer mentorship during complex matters
  • Champion a customer-first mindset, focusing on building long-term customer relationships and delivering value, all whilst driving product adoption and growth within accounts
  • Drive a full cycle sales process and coach others to do the same, delivering against quarterly objectives
  • Collaborate with leadership in Sales, Product, Marketing, and Technical Support to align customer strategies, improve product offerings, and enhance the overall customer experience.
  • Nurture relationships with key stakeholders, including C-level executives, within client organizations to understand their goals, challenges, and needs, and ensure ongoing value delivery.
  • Create and implement scalable processes and best practices to optimize customer lifecycle management, onboarding, adoption, and renewal strategies.



Who you are: 

  • 10+ years of relevant experience, with a proven track record of success as an Executive level leader in Account Management +/or Customer Success, preferably within the SaaS/cloud space.
  • Demonstrated ability to build and scale high-performing teams, meeting departmental objectives QoQ
  • Experience leading both first and second line leaders, acting as a mentor to all levels of management
  • Strong strategic thinking and business acumen, with the ability to translate market insights into actionable customer strategies.
  • Exceptional communication, negotiation, and presentation skills.
  • Results-oriented mindset with a focus on driving customer value and revenue growth 
  • Contract negotiation and revenue forecasting experience.
  • Deep understanding of SaaS business models, customer lifecycle management, and customer success strategies. Experienced in sales process and methodologies. 
  • Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity.

 

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About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.