Technical Solutions Enablement Technical Trainer

New York, New York, USA

As a function of Datadog’s Go-to-Market (GTM) Enablement department, the Technical Solutions (TS) Enablement team assists with knowledge sharing, continuing education, training materials, and maintaining internal processes for our in-house product experts. Our GTM Enablement org works with a best-of-breed product that solves real problems for our customers. We assist with sharing technical and product expertise with the technical solutions team through demos, e-learning, live trainings, documentation, and ongoing support.

Datadog continues to grow at a rapid rate and with this exciting growth, our onboarding and ongoing training is also quickly increasing in scale and complexity. This position is responsible for providing onboarding and ongoing enablement training/programs to our TS teams in the Americas. We are looking for a structured communicator with a knack for simplifying the complex to develop and deliver the training content, curriculum and programs that enable our technical solutions people to be successful in their jobs. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Deliver live and virtual TS onboarding and training programs that equip our TS team with the essential knowledge and skills required to be successful in their role

  • Become a technical expert in our products, go-to-market philosophy and industry

  • Ensure that training content is delivered effectively

  • Create and maintain eLearning curriculum learning paths customized for each team. Perform quarterly audit of course content. 

  • Maintain regular reporting cadence of certification and course completion rates.

  • Embed with TS to empathize with the realities of troubleshooting and demonstrating Datadog, but be willing to challenge assumptions to help the TS organization grow

  • Champion technical solutions / go-to-market enablement programs at Datadog 

Who You Are:

  • 3-5 years in learning and development, training, or teaching role

  • Fluency in English

  • Demonstrated history of coaching and mentoring colleagues around key role elements 

  • Experience presenting day-long or multi-day trainings to groups of 10+ learners

  • Project management experience delivering quality product on short timeframes

  • Experience developing dynamic and engaging trainings for various audiences

  • Appetite for the technical: you’ll jump right and learn how our products work

  • Outstanding verbal and written communicator: you make the complex simple

  • Team oriented and empathetic: you can work with analysts, engineers, reps, whomever!

  • General knowledge of cloud technologies

Bonus Points:

We realize you may not have all of these skills and that’s OK, we are realistic and understand we may have to trade on some of these in favor of other qualifications you bring.

  • Experience at a high growth Software-as-a-Service or technology company

  • Knowledge of DevOps

  • Experience enabling support or sales engineers with a structured methodology

  • Experience building scalable programs at our scale or greater

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

  • High income earning opportunities based on individual performance
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Sales training in MEDDIC and Command of the Message
  • Intradepartmental mentor and buddy program for in-house networking
  • An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
  • Access to Inclusion Talks, our Internal panel discussions
  • Free, global Spring Health benefits for employees and dependents age 6+
  • Competitive global benefits
  • Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $86,000 - $127,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.