Technical Enablement Manager, Curriculum

New York, New York, USA

As a function of Datadog’s Go-to-Market (GTM) Enablement department, the Technical Solutions (TS) Enablement team assists with knowledge sharing, continuing education, training materials, and maintaining internal processes for our in-house product experts. Our GTM Enablement org works with a best-of-breed product that solves real problems for our customers. We assist with sharing technical and product expertise with the Technical Solutions team through demos, e-learning, live trainings, documentation, and ongoing support. 

Datadog is looking for a strategically focused Technical Solutions Curriculum Designer leader to manage a team to build, deploy, and monitor role-specific enablement curriculum for the Global Technical Solutions organization (including Sales Engineers, Support Engineers, and other Technical Post Sales teams). In this role, you will partner with key stakeholders across the company to prioritize initiatives and create best in class curriculum and process design for the teams.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

  • Manage and oversee the technical curriculum development process, ensuring that deliverables are completed on time and to the highest quality standards
  • Provide leadership, guidance, and grow the team of technical curriculum developers, setting clear goals, providing feedback, and promoting a culture of collaboration, innovation, and continuous improvement
  • Build relationships and collaborate cross functionally with key business stakeholders on a global basis (Technical Solutions, Technical Solutions Leadership, Product Marketing Managers, Product Managers, Growth Strategy)
  • Design, build and implement the Technical Solution teams educational journey from onboarding to everboarding, just in time, and manager development
  • Build an ongoing training and certification program (demo certs, technical trainings, etc) for Technical Solutions
  • Strategize, develop, and deliver effective enablement for high-impact Technical Solutions playbooks in collaboration with Technical Solutions leadership and other stakeholders 
  • Develop scalable ways to introduce new content and update existing trainings 

Who You Are:

  • 5+ years in a combination of technical learning and development, technical enablement, technical support, or technical sales
  • 2+ years in people management
  • Ability to solve both technical and non-technical problems independently and deliver solutions to others
  • Project management experience delivering quality product on short timeframes
  • High ownership: you won’t be satisfied until every GtM function achieves their potential
  • Experience developing dynamic and engaging trainings for various audiences
  • Outstanding verbal and written communicator: you make the complex simple
  • Team oriented and empathetic: you can work with analysts, engineers, reps, whomever! 

Bonus points

  • Experience at a high growth Software-as-a-Service or technology company
  • Experience in a Technical Solutions role or with Technical Solutions Enablement 
  • Knowledge of DevOps or cloud technologies
  • Experience enabling technical people/engineers particularly with a structured methodology
  • Experience building scalable programs at our scale or greater

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Generous and competitive benefits package
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities 
  • Product training to develop an in-depth understanding of our product and space
    Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $135,000.00 - $166,000.00, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.