Data Analyst - Customer Strategy & Operations

New York, New York, USA

You will join a unique Strategy and Operations team driving Datadog’s next phase of growth. We are interdisciplinary thinkers leveraging diverse business backgrounds in management consulting, data analysis, finance and tech to accelerate Datadog’s global growth. We work directly with teams & senior leadership across Datadog to set strategy, improve efficiency across the business, support data-driven decision-making, own complex operations and more.

As a Data Analyst on the Customer Strategy & Operations team, you will work closely with our Customer Success team to ensure they have all the data resources they need to work effectively. Our world class Customer Success team builds and manages relationships with our customers, proactively driving adoption across our existing customer base through onboarding, upselling, and cross-selling. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

  • Build actionable visualizations that will help CSMs and the CS Leadership team make strategic decisions.
  • Work closely with the CS leadership team and the Customer Strategy & Operations team to design the data strategy and roadmap for the customer success team.
  • Help CSMs understand our product usage and user behavior and facilitate data-driven decision making.
  • Answer questions from CSMs and leaders, and synthesize those questions into a suite of self-serve resources.
  • Present findings to team leads and executives.
  • Train other employees to use data to answer questions without assistance.
  • Be part of a Datadog-wide community of Data Analysts and receive technical mentorship.

Who You Are:

  • You have 2+ years experience as a Data Analyst and have mastered data analysis and visualization using Business Intelligence tools such as Metabase, Looker, or Tableau
  • You are fluent in writing analytical SQL, are able to write complex queries with no assistance, and understand the difference between SQL that works and performant SQL
  • You are a clear, concise communicator that works well with others
  • You can explain complex datasets or queries to non-technical people in understandable ways
  • You have a natural curiosity and investigative mindset - driven to know “why”
  • You have experience working with large customer and product data sets 
  • You are interested in becoming an expert on Customer Success

Bonus Points:

  • You have experience with data warehouses such as Snowflake, Redshift, or BigQuery
  • You have experience working with APIs and a programming language such as Python 
  • You’ve worked with Customer Success or have been a CSM in the past! 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

  • Generous and competitive benefits package
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Retirement match program
  • Pet adoption assistance and insurance program
  • Continuous career development and pathing opportunities 
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $98,000.00 - $125,000.00, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.