Team Lead, Order Operations

Dublin, Ireland

We are looking for a Team Lead to help scale and grow our Order Operations team based out of our EMEA region.  This person will manage a team of Order Operations Analysts across the EMEA and APAC regions and will be the go to person for handling escalations as they arise in these regions.  This person will be working closely with our Deal Desk, Finance, Go To Market, Commission and Engineering teams to help build out existing processes and identify areas of improvement.  The ideal candidate will have people management experience as well as knowledge of the SaaS space with emphasis on Order Management & Quote to Cash processes.  This person will need to be detail oriented, process-minded and able to think quickly on their feet in order to support the needs of a fast growing sales team.  Experience in Salesforce with a passion for automation and innovation are strongly preferred.


At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.


What You'll Do: 

  • Managing a team of Order Operations Analysts across our EMEA and APAC regions.
  • Working with Leadership in Sales, Deal Desk, Finance, Engineering and Sales Operations to review processes and identify opportunities for improvement.
  • Be the subject matter expert for all Order Management business processes and understand how it relates to other teams, i.e. Finance, Engineering.
  • Work with other members of the Order Operations team to enhance internal documentation and ensure that it is maintained with the most up to date information.
  • Work with internal stakeholders and our systems teams to create automation and process improvements to optimize the opportunity close workflow.
  • Utilize reporting tools (Salesforce, Tableau, Metabase) to manage queues and provide insight into bottlenecks.
  • Expand upon documentation of current sales process and identify areas where strategic automation is required to drive scale or velocity
  • Liaising with our Sales, Customer Success, Contracts and Finance teams to resolve issues or questions relating to sales orders

Who You Are:

  • 5+ years experience in Order Management / Revenue Operations or equivalent experience
  • 1+ year of people management experience strongly preferred, not required
  • 3+ years experience using Salesforce as primary CRM
  • Salesforce Admin and process automation experience strongly preferred, not required
  • Salesforce CPQ and Billing experience is strongly preferred, not required
  • Strong time management, organization and detail orientation skills
  • Strong problem solving skills, being able to track down information or ask the correct people when not all information is present
  • Ability to multi-task and switch gears in high volume and fast paced environment
  • Excellent verbal and written communication skills across multiple departments
  • Bachelor's Degree


Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.


Benefits and Growth:

  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, ability to join our Community Guilds
  • Access to Inclusion Talks, our Internal panel discussions
  • Free, global Spring Health benefits for employees and dependents age 13+
  • Competitive global benefits
  • Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.




About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.