Senior Information Security Analyst - Customer Trust

Tokyo, Japan

About Datadog

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

The Team

The Customer Trust (CT) team is the face of Datadog’s security and governance organization.  Members of the CT team interact directly with our customers, and translate customer security and compliance requirements into the overall Datadog Information Security and Compliance program.

This team is fast-paced and closely knit. We enable the Sales and Support organizations in the procurement phase and ongoing customer management program by responding to customer security questionnaires, evidence requests, as well as working closely with our customers’ and prospects’ security, GRC, and Legal teams from around the world, to champion Datadog’s security practices and procedures. 

With a growing market in the Asia-Pacific region, the Customer Trust team has decided to expand its global footprint and establish a presence in our Tokyo office, allowing us to vastly increase our team’s efficiency and serve our customers more effectively in this region. 

The Opportunity

As a Senior Security Analyst in this role, you will serve as a strong technical contact to quickly respond to customer security needs, provide qualified analysis on improving our security posture and capabilities, help to ensure Datadog’s compliance with emerging regulations globally and represent Security in supporting the Sales team throughout the Sales process. 

You Will

  • Lead customer due diligence efforts by completing customer security questionnaires and responding to ad-hoc questions
  • Write security and governance-related whitepapers, blog entries, etc.
  • Communicate directly with Datadog customers, prospects and other stakeholders to outline Datadog’s security and compliance posture, representing Datadog Security on behalf of the organization
  • Synthesize complex customer documents (MSAs, Security Addendums, etc.) into concrete requirements for Datadog Engineering, Legal and Privacy teams
  • Partner with the Sales and Support organizations to provide security assurance in the Sales process
  • Do everything with an eye towards developing, automating, and improving process effectiveness and efficiency
  • Conduct region-specific customer-led audits
  • Engage with Datadog's Product Team to analyze customer security requirements and influence product roadmaps to steer security features for Datadog's service

You Are

  • Have at least 5 years experience working in the information security space 
  • Have experience working with/supporting a Sales team
  • Exposure to one or more cybersecurity framework (e.g. NIST, ISO 27001, SOC 2)
  • Familiarity with leading global privacy regulations (e.g., APPI, GDPR, CPRA) and concepts (e.g., Data Protection Agreements (DPAs), Transfer Impact Assessments (TIAs), Technical and Organizational Measures (TOMs))
  • Proven ability to work autonomously and independently, requiring no supervision
  • A technologist and passionate about IT systems and emerging technology
  • Highly meticulous and thorough - you leave no stone unturned when reviewing documentation
  • The ability to own and manage multiple tasks and high priority projects without sacrificing efficiency 
  • Be able to prepare reports that reference technical scenarios and are digestible by non-technical personnel
  • Have the ability to critically evaluate information gathered from multiple sources and reconcile conflicts
  • Fluent in both Japanese and English

Bonus Points

  • Security certifications are not a strict requirement but are appreciated
  • Experience in a SaaS/cloud environment 
  • Business analysis and process mapping skills
  • Fluent in Korean


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.