Software Engineer - Production Support

Paris, France; Nantes, France; Lyon, France; Sophia Antipolis, France; Bordeaux, France; Madrid, Spain; Lisbon, Portugal

About Datadog: 

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way


The team:

Production Support is a Core SRE team focused on on-call experience and health at Datadog. Our mission is to build the internal on-call platform to organize and support our 24/7 rotations (300+). Our main objectives are to ease on-call operations, reduce alert fatigue and to help engineers reduce their on-call load.

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.


What You’ll Do: 

  • Build the on-call platform with reliability in mind
    • Constraint aware on-call scheduling
    • Cross region alerting & black box monitoring
    • Alert analytics, deduplication and reduction
    • On-call bulletin - how to improve your rotation
  • Define what is an healthy on-call experience by gathering the needs of our eng teams
  • Lead our on-call response procedures and share them across Datadog
  • Ease on-call operations by providing tools for: shadow/reverse shadow, drill, wheel of misery
  • With your team, mentor engineers and drive the next projects to work on


Who You Are: 

  • You have strong communication skills and experience working with cross functional teams 
  • You have experience of being on-call and ready to advocate for healthier rotations
  • You have experience building systems integrating with Third-Party providers
  • You have min. 5 years of programming experience or equivalent experience showing strong coding skills in one or more languages (experience with Golang is a plus)

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 


Benefits and Growth:

  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Intradepartmental mentor and buddy program for in-house networking
  • An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
  • Access to Inclusion Talks, our Internal panel discussions
  • Free, global mental health benefits for employees and dependents age 6+
  • Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.