Enterprise Customer Success Manager
Seoul, South Korea
#LI-KO1
Our sales and partner teams work with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales and partner teams are dedicated to furthering personal development and team success.
Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding and customer education. You’ll advocate for the customer internally and focus on a positive customer experience. Check out some of our customer stories here.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadog's can create a work-life harmony that best fits them.
What You’ll Do:
- Partner with Enterprise Account Executive (EAE), Solution Engineering (SE) & Partner Management teams to onboard, train, and proactively drive adoption with our customers
- Proactively build relationships with customers to achieve loyalty & advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Be an internal advocate for the customer
- Own and project manage the on-boarding process for new customers
- Become a trusted advisor to the customer and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
Who You Are:
- Customer-centric and have 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts and Managed Service Providers
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail, and an ability to cater to a specific audience including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Currently based in Seoul
- Able to travel for customer onsite visits & events as required
- Fluent in Korean and English
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Generous and competitive global benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Sales training in MEDDIC and Command of the Message
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.