Enterprise Customer Success Associate - Denver

Denver, Colorado, USA


As an Enterprise Customer Success Associate, you will develop core business skills that will enable you to grow your career at Datadog. You’ll also advocate for the customer internally and focus on a positive customer experience.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

  • Partner with Enterprise Account Executive (EAE) & Solution Engineering (SE) teams to onboard, train, and proactively drive adoption with our Enterprise customers

  • Proactively build relationships with customers to achieve loyalty & advocacy within their organization

  • Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)

  • Be an internal advocate for the customer

  • Identify growth opportunities and support Enterprise Account Executive (EAE) with Renewal opportunities

  • Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

  • Troubleshoot on issues and Billing FAQs to ensure a positive customer experience

Who You Are:

  • 1-3 years in an Account Management, Customer Success or support role

  • Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts

  • Comfortable juggling multiple projects, priorities and stakeholders

  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries

  • A strong communicator with exceptional attention to detail, and an ability to cater to a specific audience including CTO, VP of Engineering and DevOps professionals

  • Experienced in the B2B tech space or with SaaS companies

  • Able to travel for customer onsite visits & events as required

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message 
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking 
  • Continuous professional development, product training, and career pathing 
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $90,000 - $100,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

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About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.