Director, Customer Success (West)

Denver, Colorado, USA

As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 You Will:

  • Develop and maintain accurate team forecasts
  • Coach and guide teams through renewal and expansion negotiations
  • Take ultimate ownership of all account relationships and manage customer and team escalations
  • Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
  • Invest in building a set of proactive managers that focus on effective communication both internally & externally
  • Prioritize talent attraction, retention, and development; ultimately creating an eco-system of high performing teams
  • Manage competing priorities in an ever-changing environment, displaying ruthless prioritization

Who You Are:

  • Someone with 2+ years managing managers, and 2+ years prior to that overseeing a high performing team of Customer Success Managers
  • Experienced in Customer Success or Account Management, 8+ years of experience preferred with a minimum 3 years in the SaaS space
  • Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
  • Familiar with the B2B tech space or with subscription based software preferred

Benefits and Growth:

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message 
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking 
  • Continuous professional development, product training, and career pathing 
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.


The reasonably estimated salary for this role at Datadog ranges from $141,000 - $170,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.