Senior Sales Systems Analyst

Massachusetts, USA, Remote

Datadog’s Sales Operations team is seeking an innovative and passionate Salesforce expert, who will impact a rapidly growing environment and its connected third-party systems.  This individual will proactively engage and support our internal customer needs and ensure we are delivering high quality solutions. They manage all CRM configuration, maintain existing features/products for the business, and partner with stakeholders to design and implement new global initiatives, and drive global quality improvement processes.

What You’ll Do: 

  • Combine Salesforce product expertise with business acumen and technical skill
  • Partner with multi-functional teams: Sales, Channel and Alliances, Marketing, Sales Enablement, Product, Engineering, and Finance to streamline and optimize the processes related to Lead-to-Opportunity and Quote-to-Cash
  • Lead and manage the design, configuration, and deployment of our medium complexity CRM and other modules to support sales and support automation
  • Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows and groups
  • Coordinate user acceptance testing (UAT) to ensure requirements are met. This includes tracking issues through to resolution and securing end user acceptance sign-off
  • Ensure consistency across processes and systems that are being followed by the entire business through training, lunch and learn sessions, etc.
  • Write design documentation and training materials supporting business needs
  • Monitor user adoption rates and respond as needed (e.g., additional training sessions, well-organized & informative presentations)
  • Mentor other members of the team to maximize the team’s overall productivity and effectiveness

Who You Are:

  • BA/BS/Masters in Business, Engineering, or other quantitative field
  • Minimum 4+ years of direct experience working with Salesforce administration
  • Keep up to date with Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate
  • Knowledge of ETL integrations with connected databases
  • Experience with Quote to Cash and Channel and Alliances processes in a SaaS & recurring revenue company
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
  • Salesforce Certified Administrator or Salesforce Consultant or any other relevant certification
  • Ability to mentor and coach other Salesforce admins.

Bonus Points: 

  • Experience migrating Salesforce Classic to Lightning UI
  • Comfortable working in a SOX and Change Management focused environment
  • Salesforce Certified Platform Developer I or Salesforce Advanced Administrator or CPQ Specialist or Salesforce Consultant or any other relevant certification

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Intradepartmental mentor and buddy program for in-house networking
  • An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
  • Access to Inclusion Talks, our Internal panel discussions
  • Free, global Spring Health benefits for employees and dependents age 6+
  • Competitive global benefits
  • Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $95,000 - $140,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.



#LI-Remote This is a remote position

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.