Technical Solutions Enablement Technical Trainer

Sydney, Australia


#LI-SL1

The Team

As a function of Datadog’s Go-to-Market (GTM) Enablement department, The Technical Solutions (TS) Enablement team assists with knowledge sharing, continuing education, training materials, and maintaining internal processes for our in-house product experts. The TS team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Our GTM Enablement org works with a best-of-breed product that solves real problems for our customers, and the TS Enablement team assists with sharing technical and product expertise with the Technical Solutions team with demos, training, presentations, technical evaluations, documentation, and ongoing support. 

The Opportunity

We’re looking for a structured communicator with a knack for simplifying the complex to continuously develop and deliver the onboarding program that enables our Technical Solutions people to be successful in their jobs. You will be making sure our new hires have the tools to succeed! We're looking for an energetic self-starter to help us modify and present the onboarding program to our new hires!

This position requires strong understanding of customer needs, excellent written and verbal communication, organization, and ability to work with geographically diverse cross functional groups. Managing multiple contexts, tasks, conversations, and projects at once is crucial.

You will:

  • Deliver training in person to new hires that are both in person and virtual.
  • Be the first point of contact for Technical Solution new hires within the region
  • Become an expert in Technical Solution’s tools/software
  • Review and maintain onboarding documentation
  • Partner with Technical Solutions leadership to update and maintain our onboarding strategy at Datadog
  • Ensure that onboarding content is delivered effectively
  • Perform quarterly audit of course content. 
  • Maintain regular reporting cadence of certification and onboarding completion rates. Communicate data to Technical Solutions leadership and greater enablement team 
  • Collaborate regularly with Enablement Program Managers to ensure alignment of regional goals 

Requirements:

  • 1 - 3 years in learning and development, training, or teaching role
  • Hands on technical experience: you’ll jump right and learn how our products work
  • Ability to effectively prioritize with strong time management skills in a fast-paced environment.
  • Demonstrated history of coaching and mentoring colleagues around key role elements 
  • Experience presenting day-long or multi-day trainings to groups of 10+ learners
  • Outstanding verbal and written communicator: you make the complex simple
  • Team oriented and empathetic: you can work with analysts, engineers, reps, whomever!
  • General knowledge of cloud technologies

Bonus Points:

We realize you may not have all of these skills and that’s OK, we are realistic and understand we may have to trade on some of these in favor of other qualifications you bring.

  • Experience at a high growth Software-as-a-Service or technology company
  • Technical certifications (AWS, GCP, Azure, CompTIA, etc.)
  • Knowledge of DevOps
  • Experience developing dynamic and engaging trainings for various audiences
  • Experience enabling support or sales engineers with a structured methodology
  • Experience building scalable programs at our scale or greater

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.