Senior Director, Customer Success (APAC)

Singapore, Singapore


#LI-AC4

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

We are looking for an experienced senior leader to oversee the growth of our Commercial Customer Success teams (reporting directly to the SVP of CS), to accelerate the success of CS in the APAC region. This influential leader will build a reliable path towards achieving long-term growth, while rapidly scaling our presence and performance. We are looking for an inspirational people leader who can attract and coach exceptional talent, while building a vision and culture for the team.  You will play a critical role in hiring, coaching, and supporting our APAC management team. Your management team is responsible for CSMs to provide a strong customer experience while maintaining and growing their books of business. We were recently named on Forbes top 100 next leaders in cloud computing and on Deloitte’s Fast 500. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. 

 You Will:

  • Apply direct experience building out regional Customer Success teams within a hyper-growth company

  • Drive optimal team performance: pipelines, forecasts, deal strategy and working with customers to drive adoption of new Datadog features and products 

  • Prioritize talent attraction, retention, and development via a growth mindset

  • Strategically drive the productivity, effectiveness, and scalability of our Customer Success efforts in APAC

  • Collaborate with global peers and regional cross-functional teams to deliver growth in all areas of priority 

  • Anticipate and address problems and opportunities proactively

  • Balance autonomy with effective communication harmoniously, focusing on circulating the right information, at the right time, to the right people

 

Who You Are:

  • 8+ years of experience in a customer success, account management, or relationship management function.

  • 5+ years of people management experience in the B2B tech space or with subscription based software (preferred)

  • Ability to negotiate contract terms and overcome pricing objections for Renewal/Upsell opportunities

  • Can manage multiple people/accounts/priorities at a time – organization, communication, time-management, and attention to detail are critical

Experience:

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Continuous career development and pathing opportunities 

  • Sales training in MEDDIC and Command of the Message

  • Product training to develop an in-depth understanding of our product and space

  • Best in breed onboarding

  • Internal mentor and buddy program cross-departmentally

  • New hire stock equity (RSUs) and employee stock purchase plan

  • Generous and competitive benefits

  • Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

 

 


About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.