Support Operations Engineer (US East)

Atlanta, Georgia, USA; Boston, Massachusetts, USA; New York, New York, USA


The Team:

Technical Support is made of Datadog's in-house product experts. The Technical Support team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Technical Support is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 

 

The Opportunity:

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Support Operations Engineering team, you will use your various skills to support the Global Technical Support team, building and maintaining our internal tooling and workflows.

 

You Will:

  • Support, maintain, and expand several SaaS platforms (Zendesk, JIRA, etc.) allowing Technical Support to focus on delivering the best customer experience.
  • Partner with Technical Support leadership and other various internal teams to implement workflows, from planning to deployment, supporting the growth of Technical Support.
  • Lead and participate in Technical Support training sessions for new tools and/or workflows.
  • Help with interviewing Technical Support candidates.
  • Participate in team meetings and discussions to review tasks, blockers, and projects.
  • Automate tasks (through scripts) to guarantee the scalability of the tooling and workflows in place.

 

 You Are:

  • A highly skilled Zendesk Support Admin, with past records of building Zendesk Apps.
  • An experienced Project Manager, leading projects from the specifications to the implementation stages.
  • Interested in problem solving and you enjoy automating processes.
  • Self-motivated, detail-oriented, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • A thorough and effective communicator and you pride yourself on your meticulous documentation.

 

 Bonus Points:

  • Zendesk Support Certified.
  • Proficient in at least one area of technology/computing, with previous programming experience; CS or Engineering majors.

Why You Should Apply: 

  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan

  • Continuous career development and pathing opportunities 

  • Product training to develop an in-depth understanding of our product and space

  • Best in breed onboarding

  • Internal mentor and buddy program cross-departmentally

  • Friendly and inclusive workplace culture

#LI-JO1

The reasonably estimated salary for this role at Datadog ranges from $60,000 - $120,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.