Senior Enterprise IT Support Technician

New York, New York, USA

The IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. As a senior member of this team, you will be supporting thousands of endpoint devices such as macOS, iOS, Windows, and Chrome OS. You will serve as an escalation point for complex technical issues faced by junior team members, and you will be relaying issues and trends you identify to management and work on fixing them. Additionally, you will support software as a service (SaaS) solutions like Google Workspace, Slack, Zoom, Jamf, and more. You will also facilitate the onboarding of new hires, support current employees and make sure the technology in our offices work.


What You’ll Do:

  • Handle general ticketing, account management, and problem escalation, and participate in the On-Call rotation to provide support to users who are in need of urgent assistance. 
  • Identify trends, be a key contributor to fixing issues, and work on company wide projects impacting all employees
  • Support unified communications needs for Datadog employees in conference rooms and other common areas
  • Create and maintain internal and user facing documentation
  • Participate in hardware/ software deployment as part of onboarding, refresh cycles,  and security related projects
  • Conduct new hire IT orientations covering policies, best practices and services used within Datadog
  • Maintain hardware and software inventory & work with other teams to determine best practices and policies for management & replenishment. 
  • Assist with the IT build outs of new office spaces
  • Mentor and train new team members
  • Be a technical owner/ SME of one or more systems, and act as a technical lead and resource for your team
  • Be both a “starter”(explore new complex problem areas to deliver prototypes and proofs-of-concept) and a “finisher” (takes projects from "80% done" to "deployed, correct, operable, and maintainable) 


Who You Are:

  • You enjoy helping people and providing top of the line customer support
  • You have supported Apple devices such as Macbooks and iPads in a large corporate environment
  • You have excellent verbal and written communications skills
  • You are continuously learning and you’re fascinated by the way things work 
  • You have experience in providing detailed support under high pressure settings in a corporate environment
  • You want to work in a fast paced, high growth startup environment
  • You’ve used Google Workspace and other common SaaS applications such as Slack, Zoom, Trello, RingCentral and Jamf to administer & manage user accounts
  • You have experience managing medium to large IT related projects


Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 


Benefits and Growth: (Describe opportunities offered here)

  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Intradepartmental mentor and buddy program for in-house networking
  • An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
  • Access to Inclusion Talks, our Internal panel discussions
  • Free, global mental health benefits for employees and dependents age 6+
  • Competitive global benefits


The reasonably estimated salary for this role at Datadog ranges from $102,000 - $117,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.